Overview

A major UK water utility faced critical operational constraints from 20+ fragmented legacy systems, hindering real-time decisions and scalability. Veriland provided a complete Microsoft Dynamics 365 and Azure solution. This cloud-first approach helps centralise asset management, field operations, and compliance.

Challenge

The client’s operational model had evolved into a complex environment of siloed systems, bespoke tools, and disjointed processes. These included a mix of mobile apps, spreadsheets, legacy reporting tools, and custom-built scheduling and notification platforms.

Key Legacy System Challenges

Fragmented Operations
Siloed tools for scheduling, asset tracking, and reporting created workflow bottlenecks.
Security & Compliance Risks
Unsupported legacy applications exposed vulnerabilities.
Limited Field Visibility
Disconnected systems hampered leak detection and maintenance teams.
Manual Processes
Spreadsheets and text-based notifications slowed critical response times.
Zero Scalability
Inability to adopt IoT, AI, or real-time analytics.

Strategic Solution

Veriland implemented a domain-driven transformation using Microsoft Cloud:

Dynamics 365 Field Service

Unified mobile operations for Ground Maintenance, Leakage, and Sewerage teams
Dynamics 365 Supply Chain Management (SCM) + Enterprise Asset Management (EAM) + D365 Finance
Centralised asset lifecycle management & financial operations along with enterprise asset management
Power Automate
Power automate flows for handling complex workflows to manage work management and scheduling
Power BI + Azure Synapse
Real-time data dashboards for compliance and performance tracking
Microsoft 365 Integration
Structured data capture via Forms; collaboration via Teams/SharePoint

Outcomes: Modernised Critical Infrastructure

Benefit	Benefit Description
Field Service	Integrated job scheduling, tracking, and dispatch with Dynamics 365 Field Service
Asset Management	Centralised control of physical and digital assets with real-time status updates
Reporting & Compliance	Dynamic dashboards and audit-ready reporting powered by Power BI
Collaboration	Enhanced teamwork through Microsoft Teams, SharePoint, and structured workflows
Cloud Transformation	Secure, scalable infrastructure aligned with regulatory and environmental needs

Why Veriland Delivered Success

Our regulated industry expertise ensured:

Seamless integration between legacy HR/finance systems and Dynamics 365
Domain-specific configuration for water asset workflows
Zero-downtime cutover for 1,200+ users

Country

United Kingdom

Segment

Large Enterprise

Industry

Utilities - Water

Products and Services

Dynamics 365 Field Service Dynamics 365 SCM Microsoft Azure Cloud Microsoft Azure Data Factory Microsoft Azure Data Synapse

Solve Your Dynamics 365 Challenges — Fast.

Get Expert Advice on Your

Dynamics 365 Roadblock

Talk to a Solution Architect. No Sales. Just Answers.

By submitting my data I agree to be contacted

Building Future-Proof Water Utilities with Dynamics 365

Overview

Challenge

Strategic Solution

Outcomes: Modernised Critical Infrastructure