Client Overview
Wessex Searches is a wholly owned subsidiary of Wessex Water, providing comprehensive property search services across England and Wales. As a statutory undertaker, their core responsibility lies in ensuring the provision of accurate and timely water and drainage information to conveyancers, solicitors, and individuals engaged in property transactions.
Project Summary
Wessex Searches embarked on a digital transformation journey with the goal of consolidating and automating their internal business processes. The initiative aimed to replace fragmented legacy tools—including in-house applications, XML-based web services, and Microsoft BizTalk—with a unified, cloud-based architecture powered by Microsoft Dynamics 365.
Veriland Consulting Ltd. was selected as the lead implementation partner for this transformation, bringing deep domain expertise in Dynamics 365 Finance and Operations, Commerce, and Customer Engagement. Veriland was also responsible for solution design, system integration, and ensuring a highly tailored fit for Wessex’s unique operational requirements.
Challenges Faced
Our approach
- 1
Solution Modelling Phase:
Veriland initiated the engagement by delivering a structured Solution Modelling service, working closely with stakeholders across Wessex Searches to:
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Conduct comprehensive process mapping and optimisation workshops.
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Identify system overlaps and areas of waste across legacy technologies.
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Maximise Fit/Gap analysis outcomes, demonstrating how out-of-the-box Dynamics 365 Commerce and Finance features could accommodate business requirements.
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Propose a centralised architecture to unify operations across sales channels, service delivery, finance, and partner management.
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- 2
Solution Build and Implementation:
Following the successful modelling phase, Veriland led the full-cycle implementation, including:
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Dynamics 365 Commerce: Utilised for external customer interactions, product ordering, and seamless e-commerce capabilities for both B2C and B2B scenarios.
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Finance & Operations: Enabled automation of core business processes such as invoicing, partner settlement, reporting, and product lifecycle management.
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Custom Integration Framework: Legacy XML-based integrations were replaced with robust, scalable APIs and real-time messaging using Veriland’s native integration technology, removing dependency on BizTalk and reducing support overheads.
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Geospatial Services Integration: Through partnerships and technical expertise, Veriland integrated Ordnance Survey, Land Registry, and other geospatial data providers directly into the new platform.
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Guest Checkout & API Gateways: Built-in capabilities now allow users to access mapping tools and order search products without mandatory account creation—dramatically improving user experience and conversion rates.
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Results & Outcomes
Solution
Client Testimonial
Veriland understood our business model in detail and translated it into a platform that not only fits our current needs but also positions us for future growth. The transition from multiple legacy systems to a single integrated environment has revolutionised how we operate.
Conclusion
Wessex Searches’ digital transformation initiative—planned, implemented, and supported by Veriland Consulting Ltd.—has delivered a modern, agile, and customer-centric platform. The new Dynamics 365-based solution has positioned Wessex as a forward-thinking leader in the property searches sector, with the infrastructure to expand services, enhance customer experience, and reduce operational costs.
This case study exemplifies Veriland’s unique ability to combine technical excellence, industry knowledge, and agile delivery methodology in transforming complex legacy landscapes into efficient digital platforms.
Country
United Kingdom
Segment
Large Enterprise
Industry
Legal - Conveyancing
