Challenges
A Tier 1 utility provider faced a significant integration obstacle: how to modernise and unify operations across Dynamics 365 Finance & Operations and Customer Engagement—while still relying on a patchwork of legacy, on-premise systems including HR, IoT, GIS, and finance.
The customer’s IT team had strict policies preventing inbound firewall access, making conventional integration approaches infeasible. As a result, critical data remained siloed, and real-time visibility across systems was impossible. Without a secure way to bridge cloud and on-premise platforms, operational continuity and compliance were at risk.
Solution
We deployed VeriConnect®, our secure, agent-based integration solution, purpose-built to operate entirely from within the client’s internal network.
This allowed the customer to establish real-time, bi-directional data synchronisation without opening a single inbound port.
The implementation included:
All integration pipelines were configured with retry, queuing, and audit trails, ensuring no data loss or silent failures.
“This is the first time we’ve been able to integrate with the cloud without weeks of security reviews or VPN headaches. The architecture passed internal infosec checks in a single session.”
IT Operations Manager
National Utility Provider
5x Fewer
Redundant IoT Alerts
Smart filtering prevents alarm fatigue by consolidating repeated signals.
5m+
Records every hour
Real-time cross-system data flow—HR, IoT, GIS, Finance—all continuously connected.
100%
Compliant
No inbound firewall ports. Fully aligned with security and governance controls.
Outcome
The client now operates with a unified data backbone, securely spanning cloud and on-premise platforms—without ever compromising internal network policy.
Thousands of daily messages are processed automatically, enabling fast, coordinated actions across maintenance, planning, finance, and reporting.
“We finally have a single stream of data between systems that used to operate in isolation. The difference in planning, reporting, and speed of action is remarkable.”
Head of Asset Management
Regulated Infrastructure Operator
Country
United States
Segment
Large Enterprise
Industry
Utilities - Water
