Order to cash, procure to pay and bank reconciliation, run by agents. Your finance team handles the exceptions and signs off.
Most finance operations are volume work: reading invoices and remittances, matching them, chasing queries, reconciling bank lines and posting. It is rules-based, repetitive and spread across several systems. That is exactly where agents do well.
We redesign order to cash and procure to pay around agents. The agents do the volume work, and your people handle what needs judgement: exceptions, approvals, disputes and sign-off. Record to report is the next step once the first processes are running.
Finance operations · PE-backed group
The client is anonymised at their request, and we discuss the detail under NDA.
£32m
Annual savings, excluding one-off costs
450+
FTE of finance capacity released
O2C + P2P
Including bank reconciliation
A PE-backed group ran order to cash and procure to pay across its own line-of-business applications, with heavy integration between them. Bank reconciliation was a major focus of the work.
Agents now carry the volume work across both processes, with bank reconciliation at the centre. People handle only the exceptions. The saving lands directly in EBITDA, which is the number the sponsor cares about at exit.
Invoices, remittances, orders and bank statements are read as they arrive, from email, EDI, portals and banks.
Invoices are matched to orders and receipts, cash to open items, and bank lines to the ledger.
Routine differences are resolved within agreed limits, and supplier or customer queries are answered or chased.
Anything outside the limits goes to the right person with the evidence and a suggested action attached.
People approve payments, credit decisions, write-offs and sign-off. Agents never approve their own work.
Our clients run their own line-of-business applications with heavy integration, not a clean demo tenant. We use Microsoft's agents where they fit, and build our own where the process crosses systems.
No. Our finance operations result came from a client running its own line-of-business applications. Agents work across whatever systems carry the process, including Dynamics 365 where you have it.
Usually procure to pay or bank reconciliation. Both have high volume, clear rules and a result you can measure quickly, such as cost per invoice or the share of bank lines matched without a person.
Exceptions, approvals, payment release, credit decisions, disputes and sign-off. The team shifts from processing transactions to reviewing the ones that need judgement.
Agents are designed to be audited: each has its own identity, segregation of duties applies to agents as it does to people, and every action is logged. We walk your auditors through the controls before go-live.
A fixed-price diagnostic, then a fixed-price pilot on one process with a metric agreed upfront. After that, we can run the agents as a managed service priced on the work they do.
Book a call and we will talk through your volumes, systems and where the work sits today.
Or call us directly: 01625 569 777
