MaxWater

Modular. Transparent. Yours.

MaxWater is Veriland's modular platform for water utility operations, built on Microsoft Dynamics 365 and Azure. It provides six independent modules — each addressing a specific operational domain — that can be adopted individually or together.

Every module comes with pre-built data models, process flows, Azure integrations, Power BI dashboards, and documentation specific to UK water utilities. But MaxWater is not a black box. It is Dynamics 365 and Azure, configured and extended for water — fully documented, fully portable, and entirely yours to own.

MaxWater also gives agents structured work. They triage work requests and prepare field jobs, and planners approve each job before dispatch. Our agentic IT operations offer runs the same pattern, where people approve every change agents prepare.

See MaxWater in action — A Day in the Life →

Where Agents Add Value Around MaxWater

MaxWater links assets, telemetry, field work and billing in one Microsoft estate. Agents we build around it do the preparation work in those processes, and your planners and finance teams keep the decisions.

The results below come from three clients running their own line-of-business applications, not from MaxWater. They show what agents deliver once they run whole processes end to end.

Clients are anonymised at their request. See all results.

Meter-to-Cash

End-to-end revenue management from meter reading to cash collection, built for the complexity of UK water billing.

• Meter Data Ingestion — Automated import from AMR/AMI smart meters and manual reads, with validation and estimation algorithms for gap-filling.
• Tariff Engine — Configurable tariff structures supporting measured, unmeasured, wholesale, and non-household charges aligned to Ofwat-approved charging schemes.
• Bill Generation — Automated bill runs with exception handling, bill validation, and customer communication templates.
• Payment & Collections — Direct debit management, payment matching, instalment plans, debt recovery workflows, and write-off governance.
• Revenue Assurance — Unbilled property identification, void property management, meter accuracy monitoring, and revenue leakage detection.
• Customer Self-Service — Portal integration via MaxPortal for meter reads, bill viewing, payment plans, and account management.

Asset Lifecycle Management

Centralised management of every asset in your network — from pipe sections and pumping stations to treatment works and reservoirs.

• Asset Register — Hierarchical asset register with location, condition, criticality, design life, and maintenance history for every network asset.
• Condition Monitoring — Condition-based and time-based maintenance triggers integrated with IoT telemetry and inspection data.
• Planned Preventive Maintenance — Automated scheduling of routine maintenance tasks with resource allocation and compliance tracking.
• Deterioration Modelling — Statistical deterioration curves to forecast replacement timing and optimise capital investment planning.
• ISO 55001 Alignment — Process templates and audit trails supporting ISO 55001 asset management system certification.
• GIS Integration — Map-based asset visualisation linking D365 asset records with GIS geometry for spatial analysis and field navigation.

SCADA & IoT Integration

Bridge the gap between operational technology and enterprise systems with real-time telemetry processing on Azure.

• Azure IoT Hub — Secure, bidirectional ingestion of telemetry from smart meters, pressure sensors, flow monitors, water quality probes, and SCADA RTUs.
• Protocol Support — MQTT, OPC-UA, Modbus, and REST API connectors for compatibility with all major SCADA vendors and PLCs.
• Real-Time Alerting — Threshold-based and anomaly detection alerts routed to D365 for automatic work order generation or control room notification.
• Predictive Analytics — Machine learning models on Azure ML for pump failure prediction, burst detection, and demand forecasting.
• Digital Twin Foundations — Azure Digital Twins integration for network modelling, simulation, and what-if scenario analysis.
• Data Lake — Historical telemetry stored in Azure Data Lake / Fabric for long-term trend analysis, regulatory reporting, and AI model training.

Field Service & Work Orders

Optimise your field workforce with intelligent scheduling, mobile-first tools, and end-to-end work order management.

• Intelligent Scheduling — Resource Scheduling Optimisation (RSO) to match the right engineer, with the right skills and equipment, to the right job — minimising travel time.
• Mobile Offline App — Full work order lifecycle on mobile devices that work offline in remote locations. Sync automatically when connectivity returns.
• Work Order Lifecycle — Create, assign, schedule, execute, and close work orders with full audit trail, photo capture, and digital signatures.
• GIS & Route Optimisation — Map-based dispatching with route optimisation, hazard overlays, and live location tracking.
• SLA & Performance Tracking — Response time monitoring, first-time fix rates, and SLA compliance dashboards for operational and regulatory reporting.
• H&S Integration — Risk assessments, permit-to-work workflows, confined-space protocols, and RIDDOR reporting embedded in the field workflow.

Regulatory Reporting (Ofwat)

Automated, auditable regulatory reporting aligned to Ofwat performance frameworks and PR24 requirements.

• Performance Commitments — Real-time tracking of all Ofwat performance commitments with traffic-light dashboards and trend analysis.
• C-MeX & D-MeX — Customer and developer experience metric tracking integrated with customer service and planning data.
• Outcome Delivery Incentives — Automated calculation of ODI rewards and penalties based on live operational data.
• PR24 Business Plan Data — Structured data outputs aligned to Ofwat's PR24 data tables for price review submissions.
• Annual Performance Report — Automated generation of APR data packs with drill-down evidence trails for assurance and audit.
• DWI & EA Reporting — Water quality event reporting and environmental permit compliance data feeds.

Capital Project Governance

Manage multi-year AMP capital programmes with structured governance, auditability, and real-time budget visibility.

• AMP Programme Tracking — Portfolio-level view of all capital schemes, aligned to regulatory price control periods with totex categorisation.
• Budget vs. Actual — Real-time expenditure tracking against approved budgets, with variance analysis by scheme, programme, and regulatory category.
• Gateway Governance — Configurable stage-gate processes for project approval, design review, construction, and commissioning.
• Investment Prioritisation — Risk-based scoring and optimisation tools to prioritise capital schemes against service outcomes and regulatory targets.
• Contractor & Procurement — Framework contract management, work package allocation, contractor performance tracking, and payment certification.
• Regulatory Alignment — Capital programme data structured for Ofwat cost assessment models and PR24 enhancement case submissions.

Architecture & Technology

MaxWater is not a separate product — it is Dynamics 365 and Azure, configured and extended using standard Microsoft patterns. Here is what sits underneath:

How We Deliver MaxWater

Why Water Utilities Choose Veriland

• Water sector specialists — Our team includes professionals with direct utility industry experience, combined with deep Microsoft Dynamics 365 and Azure expertise.
• Modular, not monolithic — Start small, prove value, scale incrementally. No big-bang risk, no all-or-nothing commitment.
• Radical transparency — Full documentation, no proprietary middleware, no lock-in. We publish our Code of Practice and share our governance frameworks openly.
• ISO 27001:2022 certified — Information security management accredited to the latest standard — essential for critical national infrastructure operators.
• Microsoft Alumni-led — Founded and led by a former Microsoft Solution Architect (Blue Badge) with deep platform knowledge and Microsoft ecosystem relationships.
• Long-term partnership: our managed services keep us with you after go-live, because we are invested in your success beyond it.

Frequently Asked Questions