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  • Water Utilities (MaxWater) →

    • Water Utilities OverviewSpecialist modular platform for UK water utilities — meter-to-cash, asset lifecycle, SCADA, Ofwat compliance.
    • MaxWater Platform & ModulesSix independent modules — pick what you need, own everything we build.
    • Day in the LifeSix interactive stories showing how MaxWater transforms daily work across every department of a water utility.
    • Day in the Life: OperationsSee how MaxWater detects a failing pump at 2 AM and gets it fixed before anyone notices.
    • Day in the Life: ProcurementFrom emergency parts order to delivery — automated procurement across the supply chain.
    • Day in the Life: ComplianceOfwat reporting, DWI sampling, and audit preparation — all automated, all audit-ready.
    • Day in the Life: FinanceCapital project budgeting, AMP funding, cost allocation, and invoice matching.
    • Day in the Life: Project ManagementAMP obligation tracking, earned value, regulatory packages, and programme board reporting.
    • Day in the Life: CustomerMeter reading, billing, customer complaints, and leak detection — the customer-facing story.
  • Fixed‑Price Accelerator Packages →

    • Business Central AcceleratorA rapid, fixed‑price implementation of Business Central for mid-market businesses looking to modernise finance, invoicing, stock and reporting — without complexity.
    • CRM AcceleratorA fast, simple CRM setup built on Dynamics 365 Sales or Customer Service — helping mid-market teams get better pipeline visibility and consistent customer follow‑up.
    • F&O AcceleratorA streamlined version of Dynamics 365 Finance & Operations for mid-market organisations needing stronger financial control, supply chain visibility, and structured operations.
    • AI Agent AcceleratorDeploy 1–2 AI agents that automate repetitive tasks (like reconciliations, order processing, or support responses) with a fixed, predictable cost.
    • Power Platform AcceleratorReplace spreadsheets and manual approvals with automated workflows, low‑code apps, and digital forms built on Power Platform.
    • Migration Packs (ERP / CRM)Move from legacy systems (Sage, Xero, QuickBooks, Access, Salesforce, etc.) to modern Microsoft platforms with a predictable, fixed‑scope migration.
  • Finance, Stock & Operations →

    • Business Central (SMB ERP)A modern, all‑in‑one cloud ERP for mid-market organisations. Manage finance, sales, stock, projects, and operations in one simple system that grows with you.
    • Dynamics 365 Finance & Operations (F&O)Enterprise‑grade finance, supply chain, and operations for mid‑market organisations that need deeper control and automation across their business.
  • Products

    • MaxWAM – Work Asset Management (Mobile, Offline, AI)A mobile‑first, offline‑capable asset maintenance solution with work orders, inspections, compliance checks, and AI‑assisted technician workflows.
    • MaxBudget – AI‑Backed Budget Management for ProcurementGives finance teams real‑time budget visibility for all purchase requests — including committed spend that hasn't been paid yet — reducing overspending and surprises.
    • MaxPortal – Ready‑to‑Use Portal for D365 BC / F&OA configurable customer/vendor/employee portal for Business Central or F&O, enabling self‑service access to orders, invoices, tickets, documents, and status updates.
    • MaxWater – Modular Platform for Water UtilitiesSix independent modules for water utility operations: meter‑to‑cash, asset lifecycle, SCADA integration, field service, Ofwat reporting, and capital project governance.
  • Insights

    • BlogInsights, tips, and thought leadership on Dynamics 365, Azure, and AI for UK businesses.
    • Case StudiesSee how we've helped other businesses transform with Dynamics 365 and AI.
    • Guides & TutorialsFree video tutorials and step-by-step walkthroughs for Dynamics 365, Power Platform, and Azure.
  • Veriland Difference

    • How We WorkDiscover our agile, transparent approach to delivering successful projects.
    • Why Choose VerilandLearn what sets our expertise and partner-driven approach apart.
    • Delivery ExcellenceOur commitment to quality, on-time delivery, and continuous improvement.
    • Security & TrustHow we protect your data and ensure enterprise-grade security.
    • Our Microsoft PartnershipLeveraging our status as a trusted Microsoft Partner for your success.
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What We Do

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  1. Industries

Dynamics 365 for Water Utilities

Modular, sector-specific IP built on Microsoft — not a black box. Pick the modules you need, own everything we build.

Book a Discovery CallExplore MaxWater
  • Overview
  • Industry Challenges
  • MaxWater Platform
  • How We Deliver
  • Compliance & Regulation
  • Technology Stack
  • Why Water Utilities Trust Veriland
  • Frequently Asked Questions
  • Related Case Studies
  • Get Started

Built for Water. Built on Microsoft.

UK water utilities face a unique combination of challenges: ageing infrastructure, tightening regulatory expectations from Ofwat, AMP investment cycles, growing customer experience mandates, and the need to integrate operational technology (SCADA, IoT, GIS) with enterprise systems.

Generic ERP implementations fail in this sector because they don't understand water. Veriland does. We are the specialist Dynamics 365 and Azure partner for regulated, asset-intensive UK organisations — and water utilities are at the core of what we do.

Our MaxWater platform is a modular, repeatable set of accelerators purpose-built for water utility operations. Pick the modules you need, deploy them on a proven framework, and retain full ownership of everything we build. No black box, no lock-in — just transparent, extensible IP built on standard Microsoft technologies.

Explore MaxWater modules

See MaxWater in action — A Day in the Life

Challenges Facing UK Water Utilities

Ageing Infrastructure

Managing thousands of distributed assets — treatment works, pumping stations, reservoirs, and pipe networks — many decades old and requiring capital replacement programmes.

Regulatory Pressure

Meeting Ofwat performance commitments, PR24 business plan requirements, C-MeX and D-MeX targets, and outcome delivery incentives — all requiring auditable, real-time data.

Meter-to-Cash Complexity

High-volume meter data processing, complex tariff structures, revenue assurance, and cash collection across millions of household and non-household connections.

Field Workforce

Scheduling, dispatching, and equipping field engineers across wide service areas — often in remote locations with intermittent connectivity.

OT/IT Convergence

Bridging SCADA, telemetry, and IoT data with enterprise systems to enable predictive maintenance, real-time network monitoring, and digital twins.

AMP Capital Planning

Managing multi-billion-pound, multi-year capital programmes aligned to regulatory price control periods with rigorous governance and auditability.

MaxWater — Modular IP for Water Utilities

MaxWater is not a monolithic product. It's a set of six independent, composable modules — each addressing a specific operational domain. Pick one, pick three, or adopt them all. Every module is built on standard Dynamics 365 and Azure services, fully documented, and entirely yours.

Meter-to-Cash

End-to-end billing: meter data ingestion, validation and estimation, tariff calculation, bill generation, payment processing, debt management, and revenue assurance.

Asset Lifecycle Management

Centralised asset register, condition-based monitoring, planned and reactive maintenance, deterioration modelling, and capital replacement planning.

SCADA & IoT Integration

Real-time telemetry ingestion via Azure IoT Hub, SCADA data normalisation, threshold alerting, predictive analytics, and digital twin foundations.

Field Service & Work Orders

Intelligent scheduling, route optimisation, mobile-first offline app, work order lifecycle, GIS integration, and SLA tracking for field operations.

Regulatory Reporting

Ofwat performance commitment tracking, C-MeX/D-MeX dashboards, outcome delivery incentives, PR24 business plan data, and automated regulatory packs.

Capital Project Governance

AMP programme tracking, budget vs. actual by regulatory period, project portfolio management, gateway governance, and investment prioritisation.

See full MaxWater module details and architecture

How We Deliver for Water Utilities

1
Discovery & Assessment
Weeks 1–2
Map your operational landscape, identify quick wins, and agree which MaxWater modules to deploy first.
2
Solution Design
Weeks 3–5
Configure selected modules against your processes. Define integrations with SCADA, billing, GIS, and other systems.
3
Build & Integrate
Weeks 6–10
Deploy, configure, integrate, and test. Modular architecture means each module can be validated independently.
4
User Adoption
Weeks 10–12
Role-based training for field engineers, control room operators, finance teams, and regulatory analysts.
5
Go-Live & Evolve
Week 12+
Hypercare support, post-go-live optimisation, and phased rollout of additional modules as you scale.

Regulatory & Compliance Coverage

  • Ofwat — Performance commitment tracking, C-MeX and D-MeX reporting, outcome delivery incentives, totex efficiency monitoring, and PR24 business plan alignment.
  • Drinking Water Inspectorate (DWI) — Water quality reporting, event notification workflows, and compliance audit trails.
  • Environment Agency — Discharge consent monitoring, environmental permit compliance, pollution incident reporting, and catchment management data.
  • ISO 55001 — Asset management system compliance with standardised processes, audit trails, and continuous improvement evidence.
  • Health & Safety (HSE) — RIDDOR reporting, CDM compliance, permit-to-work workflows, and confined-space protocols for water infrastructure.
  • UK GDPR — Customer data protection, data subject access requests, consent management, and breach notification workflows.
  • Cyber Essentials / NIS2 — Security controls for operational technology, network segmentation, and incident response for critical national infrastructure.

Built on the Microsoft Stack

Dynamics 365 Finance & Operations logo

Finance & Operations

Core financials, asset management, project accounting, and procurement for regulated utilities.

Dynamics 365 Field Service logo

Field Service

Intelligent scheduling, mobile offline, route optimisation, and work order management for field teams.

Azure & Data logo

Azure IoT & Data

IoT Hub, digital twins, data pipelines, Fabric analytics, and real-time telemetry processing.

Power Platform logo

Power Platform

Custom apps, automated workflows, Power BI dashboards, and Copilot-assisted regulatory reporting.

Why Water Utilities Trust Veriland

Sector Specialists

Our team includes former utility industry professionals and Microsoft alumni who understand both the technology and the operational reality of running a water company.

Radical Transparency

No black-box IP, no proprietary middleware, no lock-in. Everything we build is documented, portable, and yours to own. We publish our Code of Practice openly.

Modular by Design

Start small, prove value, and scale. MaxWater modules are self-contained — you never pay for capability you don't need yet.

ISO 27001:2022 Certified

Information security management accredited to the latest standard — essential for critical national infrastructure.

Frequently Asked Questions

MaxWater is a modular, water-specific accelerator built on top of Dynamics 365 and Azure. Each module comes with pre-built data models, process flows, integrations, and reporting tailored to water utility operations. You pick the modules you need — no bloat, no black box. Everything is transparent, extensible, and yours to own.

MaxWater is fully modular by design. You can start with a single module — say Meter-to-Cash or Asset Lifecycle — and add others over time as your needs evolve. Each module is self-contained with clean interfaces to the others, so there is no forced dependency or big-bang adoption.

The Regulatory Reporting module maps directly to Ofwat performance commitments, C-MeX and D-MeX metrics, outcome delivery incentives, and PR24 business plan requirements. Power BI dashboards provide real-time visibility, and automated report packs reduce the manual effort of regulatory submissions.

Yes. MaxWater uses Azure Integration Services to connect with specialist billing platforms, SCADA/telemetry systems, GIS platforms, and other operational technology. The SCADA Integration module ingests real-time telemetry from smart meters, sensors, and PLCs via Azure IoT Hub.

MaxWater is built entirely on standard Microsoft technologies — Dynamics 365, Azure, and Power Platform. All configurations, customisations, and data models are fully documented and portable. If you ever want to bring support in-house or switch partners, you can. No proprietary middleware, no lock-in.

A single-module implementation typically takes 8 to 14 weeks. A multi-module rollout is usually phased over 6 to 12 months, starting with the highest-priority area (often finance and asset management or meter-to-cash) and adding modules incrementally.

MaxWater scales from regional water-only companies managing hundreds of thousands of connections through to large water and sewerage undertakers serving millions of customers. The modular architecture means you deploy only what you need — keeping things right-sized for your organisation.

Yes. Veriland offers managed services contracts that cover application support, continuous improvement, regulatory change management, and technical operations. Many water utility clients retain Veriland on a long-term basis to manage their D365 estate and adapt it as regulatory requirements evolve.

Related Case Studies

AI Predictive Maintenance for a Water Utility
H2O America logo

AI Predictive Maintenance for a Water Utility

H2O America partnered with Veriland to unify fragmented operational data and deploy AI-driven predictive maintenance — reducing unplanned outages by 40%, cutting alert noise by 5x, and transforming asset reliability across critical water infrastructure.

VeriConvey: From Client Project to AI SaaS
VeriConvey (Veriland Product) logo

VeriConvey: From Client Project to AI SaaS

Veriland built a production property search platform for a UK water utility processing 4,000+ orders per month — then rebuilt it from scratch as VeriConvey, an AI-native SaaS product bringing agentic automation to the entire UK conveyancing industry.

Wessex Water: Unified Ops Across 800+ Users
Wessex Water logo

Wessex Water: Unified Ops Across 800+ Users

Wessex Water replaced 20+ fragmented legacy systems with a unified Dynamics 365 and Azure platform, centralising asset management, field operations, and compliance across 800+ users.

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Ready to modernise your water utility operations?

Book a discovery call to explore which MaxWater modules fit your needs. We'll map your operational priorities and show you how modular adoption works in practice.

Book a Discovery CallExplore MaxWater Modules
Or call us directly: 01625 569 777