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  1. Industries

Dynamics 365 for Nonprofits

Donor management, fund accounting, and grant tracking for charities and nonprofits.

Book a Discovery Call
  • Overview
  • Key Challenges
  • How D365 Helps
  • Recommended Capabilities
  • Recommended Solutions
  • Industry Features
  • Compliance
  • Why Nonprofits Trust Veriland
  • Frequently Asked Questions
  • Related Case Studies
  • Get Started

Overview

UK charities and nonprofits face unique challenges: managing complex donor relationships, tracking restricted and unrestricted funds, producing trustee reports, coordinating volunteers, and demonstrating impact — all while operating with limited resources and public scrutiny.

Microsoft offers significantly discounted licences through the Microsoft for Nonprofits programme, making enterprise-grade technology accessible to charities of all sizes.

Veriland helps charities and nonprofits implement Dynamics 365 for unified donor management, fund accounting, programme delivery tracking, and fundraising analytics. We understand the nuances of charity operations — from Gift Aid claims to SORP reporting — and configure D365 to meet your specific needs.

Key Challenges for Nonprofits

Donor Relationship Management

Maintaining meaningful relationships with donors across multiple channels, tracking giving history, and personalising engagement to maximise retention and lifetime value.

Fund Accounting

Tracking restricted, unrestricted, and designated funds separately while producing consolidated accounts that satisfy trustees, auditors, and regulators.

Grant Management

Managing the full grant lifecycle from application through delivery and reporting, with accurate cost allocation and outcome tracking for funders.

Volunteer Coordination

Recruiting, scheduling, and managing volunteers effectively while tracking hours, skills, and availability across programmes and locations.

Fundraising Effectiveness

Measuring campaign ROI, understanding donor acquisition costs, and optimising fundraising strategies across events, digital, and direct mail channels.

Regulatory Reporting

Meeting Charity Commission requirements, SORP accounting standards, Gift Aid compliance, GDPR obligations, and fundraising regulations.

How Dynamics 365 Helps

  • Donor CRM — D365 Sales provides a 360-degree donor view including giving history, communication preferences, campaign responses, pledges, and Gift Aid status. Automated workflows nurture relationships and flag lapsed donors.
  • Fund Accounting — Business Central with financial dimensions enables tracking of restricted, unrestricted, and designated funds. Full audit trails and fund-level reporting for trustees and regulators.
  • Grant Tracking — Custom entities in D365 track grant applications, award conditions, milestones, spend against budget, and funder reporting requirements throughout the grant lifecycle.
  • Volunteer Management — Power Platform apps manage volunteer registration, skills, availability, shift scheduling, and hours logging. Integrated with CRM for a unified supporter view.
  • Fundraising Analytics — Power BI dashboards provide real-time visibility of campaign performance, donor retention rates, average gift values, acquisition costs, and income forecasts.
  • Compliance — Built-in support for GDPR data management, Gift Aid declaration tracking and HMRC claim generation, Charity Commission reporting, and fundraising regulation compliance.

Recommended Capabilities

Business Central logo

Business Central

Fund accounting, financial management, and SORP-aligned reporting.

Dynamics 365 Customer Insights logo

Customer Insights

Donor segmentation, engagement analytics, and personalised outreach.

Dynamics 365 Sales logo

D365 Sales

Donor relationship management, pipeline tracking, and major gift cultivation.

Power Platform logo

Power Platform

Custom volunteer apps, automated workflows, and low-code solutions.

Recommended Solutions

Business Central logo

BC Starter Pack

Fixed-price Business Central implementation with fund accounting configuration.

Dynamics 365 Sales logo

CRM Starter Pack

Fixed-price D365 Sales setup for donor management and fundraising.

Industry-Specific Features

  • Fund Dimension Tracking — Track restricted, unrestricted, and designated funds using Business Central financial dimensions with full audit trails.
  • Gift Aid Management — Track donor declarations, calculate eligible amounts, and generate HMRC Gift Aid claims automatically.
  • Donor Giving History — Complete giving history per donor including one-off gifts, regular giving, legacies, and in-kind donations.
  • Pledge Management — Track donor pledges, payment schedules, and fulfilment status with automated reminders.
  • Event & Campaign Management — Plan fundraising events and campaigns, track registrations, costs, income, and ROI in a single view.
  • Volunteer Portal — Self-service portal for volunteers to register, view available shifts, log hours, and update their availability.
  • SORP Reporting — Financial reports configured to align with the Charities SORP (FRS 102) for annual accounts and trustee reporting.
  • Microsoft Nonprofit Pricing — Guidance on qualifying for and accessing Microsoft for Nonprofits donated and discounted licences.

Compliance & Regulatory

  • Charity Commission — D365 reporting supports Charity Commission annual return requirements and trustee reporting obligations.
  • SORP Accounting — Business Central configured for Charities SORP (FRS 102) with fund-based reporting, activity-based costing, and notes to accounts.
  • GDPR — D365 supports GDPR compliance with consent management, data retention policies, right-to-erasure tools, and donor communication preferences.
  • Gift Aid Compliance — Full audit trail of Gift Aid declarations, eligible donations, and HMRC claims with automated validation checks.
  • Fundraising Regulation — Support for compliance with the Fundraising Regulator's Code of Fundraising Practice, including opt-in/opt-out management and complaint tracking.

Why Nonprofits Trust Veriland

172%
Average ROI in 3 years
18%
Productivity improvement
45,000+
Companies use Business Central
£30k
Annual savings on third-party fees
Abel
ABF
AB Mauri
ACH
Air Liquide
Arrow
Browne Jacobson
Capgemini
EDAM
Eurofins
Graham & Brown
Normet
NHS Great Western Hospitals
Octavia Housing
Sea Cohort
Wessex Searches
Wessex Water
Abel
ABF
AB Mauri
ACH
Air Liquide
Arrow
Browne Jacobson
Capgemini
EDAM
Eurofins
Graham & Brown
Normet
NHS Great Western Hospitals
Octavia Housing
Sea Cohort
Wessex Searches
Wessex Water
Abel
ABF
AB Mauri
ACH
Air Liquide
Arrow
Browne Jacobson
Capgemini
EDAM
Eurofins
Graham & Brown
Normet
NHS Great Western Hospitals
Octavia Housing
Sea Cohort
Wessex Searches
Wessex Water

“Veriland helped us move from spreadsheets to Business Central and D365 Sales. For the first time, our fundraising team can see donor history alongside financial data. Gift Aid claims that took days now take hours.”

Head of Finance, Head of Finance at UK Education Charity

Frequently Asked Questions

Yes. Microsoft for Nonprofits provides donated and discounted licences for eligible charities and nonprofits. Organisations must be registered with a recognised charity regulator (e.g. Charity Commission in England and Wales) and meet eligibility criteria. Veriland can guide you through the qualification process.

Yes. Business Central supports fund accounting through financial dimensions, allowing you to track restricted and unrestricted funds separately. Reporting can be configured to align with SORP (Statement of Recommended Practice) requirements for charity accounting.

D365 Sales provides a CRM platform for managing donor relationships. You get a 360-degree view of each donor including giving history, communication preferences, campaign responses, pledges, and Gift Aid declarations. Automated workflows nurture donor relationships over time.

Yes. Gift Aid declarations are tracked against donor records, and claims can be generated for HMRC submission. The system tracks eligible donations, declaration dates, and claim status to streamline what is often a manual, error-prone process.

Power Platform apps can be built to manage volunteer registration, availability, skills, shift scheduling, and hours tracking. These apps integrate with D365 CRM for a unified view of supporters who are both donors and volunteers.

A Business Central Starter Pack typically takes 5-8 weeks. Adding CRM for donor management adds 4-5 weeks. Charities with simpler structures often complete faster. We work around your operational calendar to minimise disruption.

Yes. We regularly migrate data from systems such as Raiser's Edge, ThankQ, Salesforce Nonprofit, Donorfy, and bespoke Access databases. Our data migration process includes cleansing, deduplication, and validation to ensure a clean start.

No. Business Central is designed for organisations of all sizes, including small charities. The interface is intuitive, and we configure the system to show only the features you need. Microsoft nonprofit pricing makes it accessible for smaller organisations.

Related Case Studies

CRM upgrade and a resident-facing mobile app for a London housing association
Octavia Housing logo

CRM upgrade and a resident-facing mobile app for a London housing association

Octavia Housing Association upgraded from Dynamics CRM 8.0 to the latest Dynamics 365 Customer Service and launched a React Native mobile app — giving 5,000+ residents self-service access to rent accounts, repairs, and communications.

Maximise your impact with modern technology

Book a discovery call to discuss how Dynamics 365 can streamline your donor management, fund accounting, and fundraising operations.

Book a Discovery CallView BC Starter Pack
Or call us directly: 01625 569 777