Citizen services, case management, and budget transparency for local authorities and government agencies.
UK local authorities and government agencies face growing pressure to deliver better citizen services with constrained budgets. Legacy on-premise systems are costly to maintain, difficult to integrate, and unable to support modern digital service delivery expectations.
Microsoft Dynamics 365 and the Power Platform are available through the G-Cloud framework on the Digital Marketplace, providing a compliant procurement route for public sector organisations.
Veriland helps local authorities, government agencies, and public bodies implement Dynamics 365 for citizen services, case management, budget transparency, and regulatory compliance. We understand public sector procurement, security requirements, and the need for accountable, auditable systems.
Delivering responsive, accessible services across multiple channels while meeting rising citizen expectations for digital self-service.
Managing shrinking budgets with full public accountability, requiring real-time visibility of spend across departments and programmes.
Ensuring data is stored in UK data centres with Cyber Essentials Plus certification and meeting stringent government security standards.
Replacing ageing on-premise systems that are expensive to maintain, difficult to integrate, and unable to support modern service delivery.
Breaking down silos between departments to enable joined-up services, shared data, and coordinated responses to citizen needs.
Meeting GDPR obligations, Freedom of Information requirements, Public Contracts Regulations, and transparency reporting standards.
Multi-fund accounting, budget management, and statutory financial reporting for local authorities.
Citizen relationship management, case tracking, and stakeholder engagement.
Citizen portals, automated workflows, and custom apps for departmental processes.
Data quality, security classification, and compliance frameworks for public sector data.
“Veriland implemented Business Central for our finance team and built a citizen portal using Power Pages. Our residents can now report issues and track progress online, and our finance team has real-time budget visibility for the first time.”
Head of Digital Transformation, Head of Digital Transformation at UK District Council
Yes. Microsoft Dynamics 365 licences and implementation services are available through the G-Cloud framework on the Digital Marketplace. This provides a compliant, competitive procurement route without the need for a full tender process.
All data in Microsoft Dynamics 365 is stored in Microsoft UK data centres (UK South and UK West regions). Microsoft does not transfer UK public sector data outside of the UK without explicit consent, meeting data sovereignty requirements.
Yes. Microsoft Azure and Dynamics 365 hold ISO 27001, SOC 2 Type II, Cyber Essentials Plus, and are listed on the G-Cloud framework. D365 supports role-based access control, multi-factor authentication, and comprehensive audit trails.
Yes. D365 Business Central supports multi-fund accounting with CIPFA coding structures, ring-fenced budgets, commitment accounting, and statutory financial reporting required by local authorities.
Yes. Microsoft Power Pages (formerly Power Apps Portals) enables the creation of citizen-facing portals for self-service case logging, application submission, payment, and status tracking. These portals are fully accessible and WCAG 2.1 AA compliant.
Power Platform workflows can be built for FOI request tracking: automated acknowledgement, department routing, deadline monitoring (20 working days), redaction workflows, and response templates. Dashboards provide management visibility of volumes, response times, and compliance rates.
Yes. D365 integrates with common public sector systems including revenue and benefits, housing management, planning, and social care systems via APIs, middleware, or file-based integration. Veriland has experience integrating with Civica, NEC, Capita, and other public sector software providers.
A BC Starter Pack for finance typically takes 6-10 weeks. Adding a citizen portal and case management adds 6-8 weeks. Full implementations including multiple departments are usually phased over 4-8 months.
Book a discovery call to discuss how Dynamics 365 can help your organisation deliver better citizen services while improving budget transparency and compliance.
Or call us directly: 01625 569 777
