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  1. Solutions
  2. Managed Services
  3. Managed Rescue

Managed Rescue — D365 F&O

Your implementation has stalled. We fix it. Free discovery analysis from ex-Microsoft consultants, then a fixed-price rescue.

Book Free DiscoveryCall 01625 569 777
  • Overview
  • Who It's For
  • Free Discovery
  • The Rescue Process
  • Rescue Tiers
  • Why Veriland
  • Common Failure Patterns
  • Frequently Asked Questions
  • Get Started

Your D365 F&O Project Has Stalled. We Fix It.

Failed or stalled Dynamics 365 Finance & Operations implementations are more common than Microsoft would like to admit. Projects go off-track for many reasons: the original partner lacked depth, the scope was poorly defined, customisations spiralled, data migration was botched, or the business simply changed faster than the project could keep up.

Veriland's D365 F&O Rescue service exists specifically for these situations. Our leadership team are former Microsoft employees who built and supported F&O from the inside. We have seen every failure pattern — and we know how to fix them. We start with a free, in-depth discovery analysis (not a sales call), deliver a written report with a root-cause analysis and resolution path, and then offer a fixed-price rescue engagement with no hourly billing surprises.

  • Free discovery analysis — up to two days of senior consultant time analysing your environment, not a 30-minute sales pitch
  • Written report — root-cause analysis, risk assessment, and a costed resolution path you own regardless of next steps
  • Fixed-price rescue — clear scope, timeline, and deliverables agreed upfront with no hourly billing
  • Ex-Microsoft team — our consultants built and supported F&O at Microsoft before joining Veriland

Who This Service Is For

The D365 F&O Rescue service is designed for mid-market UK businesses — particularly manufacturers, retailers, and PE-backed portfolio companies — whose Finance & Operations implementation has gone wrong or been abandoned.

Manufacturers

Production planning, MRP, shop floor, and supply chain modules that were never properly configured or integrated.

Retailers

Omnichannel commerce, inventory, and POS integrations that are broken or performing poorly.

PE Portfolio Companies

Acquired businesses running on broken or legacy F&O environments that need stabilising as part of a value creation plan.

Partner Transitions

Projects left incomplete by the previous partner — we take over, assess the current state, and build a path forward.

Common signs your project needs a rescue

  • The go-live date has been pushed back multiple times and the project feels stuck
  • Your implementation partner has disengaged or been replaced
  • The system is live but key modules are not working correctly — finance does not reconcile, inventory is inaccurate, production planning is manual
  • Customisations have made the environment fragile and impossible to upgrade
  • You have been acquired by a PE firm and the new owners need the ERP stabilised or consolidated quickly
  • Users have lost confidence in the system and have reverted to spreadsheets
  • Data integrity issues mean you cannot trust the numbers coming out of F&O

Free Discovery Analysis

Our discovery is not a sales call. It is a structured, in-depth analysis of your current F&O environment — equivalent to what most partners charge £6,000–£12,000 for as a paid health check. Conducted by senior consultants who have worked on the platform at Microsoft, the output is a written report that you own — whether or not you choose to proceed with Veriland.

This free diagnostic converts at over 70% because the quality speaks for itself. We invest the time upfront because we are confident in our assessment — and because it de-risks the fixed-price rescue for both sides.

Environment Review

Configuration, customisations, ISV solutions, integrations, LCS usage, environment strategy, and extension architecture — assessed against Microsoft best practices and Success by Design methodology.

Root-Cause Analysis

We identify why the project stalled — scope, technical debt, data quality, partner capability, governance gaps, or organisational readiness. Up to 5 key stakeholders interviewed.

Executive Report & Risk Heatmap

Detailed findings, risk heatmap by module, high-level ROI of rescue vs. re-implementation, costed resolution path with tier recommendation and realistic timelines.

No Obligation

The report is yours to keep. Use it to engage Veriland, brief another partner, present to your PE board, or guide your internal team — it is your intellectual property.

The Rescue Process

Every engagement follows four clear phases. The time-box starts at Phase 3 — discovery and reporting are free and carry no commitment.

1

Free Discovery

Week 1–2 (Free)

In-depth analysis of your F&O environment. Up to 5 stakeholder interviews. LCS review, extension audit, data quality assessment.

2

Report & Tier Selection

Week 2 (Free)

Executive report with risk heatmap, rescue-vs-rebuild ROI analysis, and recommended tier (Rapid / Focused / Comprehensive) with fixed pricing.

3

Time-Boxed Rescue

4 / 8 / 12 Weeks

Fixed-price, calendar-locked engagement. Clear deliverables, defined success criteria, and a strict exit package at the end of the time-box.

4

Hypercare & Managed Stabilisation

2–8 Weeks + Optional 90 Days

Included hypercare buffer, knowledge transfer, and optional 3-month managed stabilisation retainer for ongoing monitoring and continuous improvement.

Fixed-Price, Time-Boxed Rescue Tiers

Every rescue begins with the free discovery analysis. Based on the findings, we recommend one of three fixed-price, time-boxed tiers. Strict calendar deadlines force focus and prevent the open-ended consulting engagements that got your project into trouble in the first place. Each tier includes explicit scope, team allocation, and a hypercare buffer — no hourly billing, no scope creep.

Rapid Rescue

Early warning signs, specific blockers, or post-go-live stabilisation. Time-boxed to 4 weeks.

Starting at

Fixed-Price Quote

4-week fixed price

  • Free Discovery Analysis Included
  • Root-Cause Report & Risk Heatmap
  • Quick-Win Fixes (Config, Performance, Data)
  • Up to 2 Modules / 1 Major Pain Point
  • Prioritised Backlog & 30-Day Roadmap
  • Knowledge Transfer & Handover
  • 2-Week Hypercare
  • Team: 1–2 Senior Consultants
  • Time-Box: 4 Weeks
Free discovery call
Most common

Focused Rescue

1–3 modules failing — finance, supply chain, integrations, or reporting. Time-boxed to 8 weeks.

Starting at

Fixed-Price Quote

8-week fixed price

  • Everything in Rapid Rescue, plus:
  • Targeted Remediation (Config, Extensions, Data)
  • 1–3 Module Scope
  • Integration Repair / Rebuild
  • Data Cleansing & Re-Migration (≤50k Records)
  • UAT Support & User Re-Training
  • Go-Live Readiness or Stabilisation
  • 4-Week Hypercare
  • Team: 2–3 Consultants (Lead + Specialists)
  • Time-Box: 8 Weeks
Free discovery call

Comprehensive Rescue

Full project in crisis — stalled go-live, major misalignment, multiple modules broken. Time-boxed to 12 weeks.

Starting at

Fixed-Price Quote

12-week fixed price

  • Everything in Focused Rescue, plus:
  • Full Project Takeover & Governance Reset
  • All Core Modules In Scope
  • End-to-End Process Re-Engineering
  • Complete Data Migration Cleanup & Testing
  • Change Management & Adoption Programme
  • All Integrations Re-Engineered
  • 8-Week Hypercare + 90-Day Support Plan
  • Team: 3–5 Consultants + Project Manager
  • Time-Box: 12 Weeks
Free discovery call

Indicative starting points. Final fixed pricing confirmed after free discovery. Microsoft licence fees separate. Each tier includes explicit scope assumptions with transparent change-order process.

What is excluded from all tiers

To keep rescue engagements focused and fixed-price, certain items are scoped separately as add-ons if required:

  • Greenfield re-implementation — if the environment is beyond rescue, we recommend a clean build (scoped separately after discovery)
  • Heavy X++ custom development — new extensions beyond what is needed to fix existing issues
  • Non-D365 F&O applications — third-party systems, Power Platform builds, or Business Central migrations
  • New integrations — connecting systems that were never integrated (existing broken integrations are in scope)
  • Microsoft licence procurement — licences are purchased separately; we advise on the right mix

Post-rescue: Managed Stabilisation

After every rescue, we offer a 3-month Managed Stabilisation retainer at a reduced rate — ongoing monitoring, minor fixes, user support, and continuous improvement to keep your F&O environment healthy. Many clients transition from rescue to our Dynamics 365 as a Service managed offering for long-term peace of mind.

Why Veriland for Your F&O Rescue

Ex-Microsoft Team

Our leadership team are former Microsoft employees who built and supported F&O from the inside. We know the platform at a depth most partners cannot match.

Fixed-Price Certainty

No hourly billing. No scope creep. The price is agreed upfront after discovery and does not change unless you change the scope.

Independent Advice

We have no incentive to sell you unnecessary licences or modules. If F&O is not the right answer, we will tell you.

PE & Mid-Market Focus

We understand the urgency of PE-driven timelines and the operational reality of mid-market manufacturers and retailers.

Ex-Microsoft
Blue Badge leadership team
8-Week Avg
Average rescue duration vs 6–12 month industry norm
ISO 27001
Certified information security management
Fixed Price
No hourly billing, no scope creep
Abel
ABF
AB Mauri
ACH
Air Liquide
Arrow
Browne Jacobson
Capgemini
EDAM
Eurofins
Graham & Brown
Normet
NHS Great Western Hospitals
Octavia Housing
Sea Cohort
Wessex Searches
Wessex Water
Abel
ABF
AB Mauri
ACH
Air Liquide
Arrow
Browne Jacobson
Capgemini
EDAM
Eurofins
Graham & Brown
Normet
NHS Great Western Hospitals
Octavia Housing
Sea Cohort
Wessex Searches
Wessex Water
Abel
ABF
AB Mauri
ACH
Air Liquide
Arrow
Browne Jacobson
Capgemini
EDAM
Eurofins
Graham & Brown
Normet
NHS Great Western Hospitals
Octavia Housing
Sea Cohort
Wessex Searches
Wessex Water

Common F&O Failure Patterns We Fix

After years of working inside Microsoft and then rescuing failed implementations, we see the same patterns repeatedly. If any of these sound familiar, your project is a candidate for rescue.

Over-Customisation

The original partner built heavy customisations where standard configuration would have sufficed. Now the environment is fragile, expensive to maintain, and cannot be upgraded.

Failed Data Migration

Master data was migrated without proper cleansing or validation. Opening balances do not reconcile. Historical data is incomplete or corrupted.

Broken Integrations

Integrations with warehousing, eCommerce, payroll, or third-party systems were built fragile or left incomplete. Data flows are unreliable.

Scope Creep

The project started with a clear scope but expanded without governance. Budget is exhausted, the partner has disengaged, and key modules are still not live.

Partner Capability Gap

The original partner lacked the depth of F&O expertise required. Junior consultants were deployed on a senior-level project. Technical debt has accumulated.

User Adoption Failure

The system is technically live but users have reverted to spreadsheets and workarounds. Training was inadequate and the system does not match real business processes.

Frequently Asked Questions

This is not a sales call. Our ex-Microsoft senior consultants spend up to two days analysing your current F&O environment, configuration, customisations, integrations, data quality, and project documentation. You receive a written report with a root-cause analysis, risk assessment, and a costed resolution path — whether or not you engage Veriland for the fix.

We handle the full spectrum: stalled go-lives, projects abandoned by the original partner, poor performance, broken integrations, data integrity issues, over-customised environments that cannot be upgraded, failed data migrations, modules that were never configured correctly, and PE-driven consolidation projects where legacy F&O environments need rationalising.

Every rescue is fixed-price, agreed upfront after the discovery analysis. We define a clear scope, timeline, and deliverables. There are no hourly billing surprises. If the scope changes during the project, we discuss it transparently and agree on any adjustments before proceeding.

Our leadership team are former Microsoft employees — we built and supported F&O from the inside. We have seen every failure pattern and know the platform at a depth that most partners cannot match. We are also independent — we have no incentive to recommend unnecessary licences or modules.

Yes, this is the majority of our rescue work. We regularly take over from partners who have left the project incomplete, over-budget, or technically unsound. We begin with a clean assessment and build the resolution path from the current state, not from the original plan.

Yes. Private equity firms are one of our core audiences. We understand the urgency — you have acquired a company running on a broken or outdated F&O environment and you need it stabilised, integrated, or replaced as part of a value creation plan. We work to PE timelines and reporting requirements.

The discovery analysis will be honest. If the existing F&O environment is beyond economic repair, we will tell you and recommend the most efficient path forward — whether that is a clean re-implementation, a migration to Business Central, or a managed transition to a new platform.

It depends on the complexity. A targeted fix (e.g. broken integration, failed data migration) can be resolved in 2–4 weeks. A full stabilisation of a stalled project typically takes 6–12 weeks. A complete re-implementation where the original build is beyond repair may take 12–20 weeks. The discovery report will include a realistic timeline.

Yes. Every rescue includes a handover and hypercare period. After that, you can transition to one of our managed service plans for ongoing support, monitoring, and continuous improvement — or we can hand back to your internal team or another partner.

Yes, with no obligation. We invest our time upfront because we are confident in the quality of our assessment and because it builds trust. You receive a comprehensive written report that you own — even if you choose not to proceed with Veriland.

Ready to rescue your D365 F&O project?

Book your free discovery analysis. Our ex-Microsoft consultants will assess your environment and deliver a written report with a costed resolution path — no obligation.

Book Free DiscoveryCall 01625 569 777
Or call us directly: 01625 569 777