Client: Wessex Water
Wessex Water was operating on a fragmented technology estate of over 20 legacy systems that had accumulated over decades. Siloed tools for scheduling, asset tracking, field operations, and financial reporting created workflow bottlenecks, security vulnerabilities, and limited visibility across the organisation.
Veriland Consulting led a domain-driven digital transformation, replacing the legacy estate with a unified Microsoft Dynamics 365 and Azure platform. The programme centralised asset management, field service operations, supply chain, finance, and compliance reporting across 800+ users — with a zero-downtime cutover.
Water utilities operate in one of the most heavily regulated environments in the UK. Wessex Water needed to modernise its technology while maintaining continuous service delivery and meeting stringent compliance obligations.
Veriland designed and implemented a domain-driven transformation using the Microsoft Cloud stack, structured to replace legacy systems progressively while maintaining continuous operations throughout.
Dynamics 365 Field Service was deployed to unify mobile operations for Ground Maintenance, Leakage, and Sewerage teams. Field workers now access job schedules, asset data, and work instructions on mobile devices, with real-time updates flowing back to central operations.
Dynamics 365 Supply Chain Management with Enterprise Asset Management (EAM) capabilities provides centralised control over the utility's physical asset estate. Asset lifecycle tracking, maintenance scheduling, and condition monitoring are all managed from a single platform.
Dynamics 365 Finance consolidates all financial processes — general ledger, procurement, budgeting, and regulatory financial reporting — replacing multiple legacy finance systems and spreadsheet-based workflows.
Power Automate drives complex workflow management for work scheduling, approval chains, and notification routing. Automated processes replace the manual, text-based notification systems that previously caused delays.
Power BI dashboards connected via Azure Synapse and Azure Data Factory deliver real-time compliance reporting, performance analytics, and operational visibility. Regulators and senior leadership can access audit-ready dashboards on demand.
Microsoft 365 integration — including Teams, SharePoint, and Forms — provides the collaboration backbone, connecting field teams with central operations and enabling structured data capture in the field.
The transformation delivered a step-change in operational capability across the entire organisation.
Integrated job scheduling, real-time tracking, mobile dispatch, and automated work order management across all field teams.
Centralised asset lifecycle control with real-time status updates, condition monitoring, and predictive maintenance scheduling.
Dynamic Power BI dashboards with audit-ready reporting, replacing spreadsheet-based compliance processes.
Enhanced cross-team coordination through Teams, SharePoint, and Forms integration with the Dynamics 365 platform.
The platform is built on a comprehensive Microsoft Cloud stack designed for scale, security, and long-term regulatory compliance.
Unified field operations platform for scheduling, dispatch, mobile work orders, and real-time tracking across all field teams.
Supply Chain Management with Enterprise Asset Management for centralised asset lifecycle control and maintenance operations.
Core financial management including general ledger, procurement, budgeting, and regulatory financial reporting.
Power Automate for workflow orchestration and Power BI for real-time dashboards and compliance analytics.
Azure Synapse Analytics and Azure Data Factory providing the data pipeline and analytics layer for operational intelligence.
Teams, SharePoint, and Forms providing the collaboration and structured data capture layer across field and office teams.
